Returns & Exchanges

Please look over your order as soon as you receive it.  If you are not pleased with your purchase, Please Note that Refund / Exchange Requests must be made within 7 days of Purchase and meet the criteria outlined below:

Refund/Exchange Policy:

Time Limit: You MUST contact our customer service within 7 days of purchase to initiate a refund/exchange request.

Guarantee Range:

1. Keep the bag unused and undamaged, without affecting the second sale.

2. The bags must be in the original packaging.

NOTICE: CUSTOM-MADE ORDERS CAN NOT BE EXCHANGED OR RETURNED

Please do not send unauthorized returns. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address.

Shipping Fee: Shipping and handling are the responsibility of the customer. The product must be sent back and the exchange shipped at your expense.

Note: We recommend that you use a shipping provider with a signature confirmation service, and/or insurance to protect your package.

How to Make an Application for a Refund/Exchange?

You must contact us within 7 days of receiving your order.

Depending on the situation, we may ask you to send photos/videos of the bags

The return package must include: Your name, Your contact number, and order ID

Exchange: Merchandise must be physically received at our corporate office and confirming all items are correct before a return can be granted.

Refund: Merchandise must be physically received at our corporate office and all items confirmed correct before a return can be granted. Then we will refund the purchase amount of the product but not the shipping cost.

Customer Service Contact: e-mail us at: info@kemanbag.com